answers to frequently asked questions...
Please find below some important information to help you while you are involved at our club.
How to get in touch
This is the best email for general enquiries about enrolments, programs, fixtures, equipment etc
This is the best email to contact our Head Coach Shane about your child’s coaching program, progression pathways etc. Shane is also the best contact for Adult Social Tennis & Social Fixtures.
Direct Debits & Online Support: email@example.com
This is the best email for questions regarding the online booking portal and direct debit or account enquiries. Leanne works from home in the evenings for Pure Tennis.
Facebook: Join our Pure Tennis Ferny Hills Parents Group page to stay up to date with what is happening each week. Join our Adult Tennis Program page if you are interested in playing social tennis etc.
Claim your Free Hotshots Shirt
If you have signed up at school or our centre for coaching, you can claim a free Tennis Australia Hotshots Shirt. Go to https://hotshots.tennis.com.au/register/ and enter Venue Name: Ferny Hills Tennis Centre & click select. Enter your child’s details and follow the prompts. TA will post us a Free hotshots t-shirt for your child. We will hand this shirt out to your child in their lesson when it does arrive. Please note it can take weeks/months to arrive.
How to book each term
In week 8 of each Term an email will be sent out advising that enrolments for the new term are now open. You will need to book in online each term via the portal to keep your lesson day/time.
Direct Debit Bookings:
Your child will be re-enrolled in their current day/time every term automatically. Please check your direct debit confirmation email at the start of the term to ensure you have been correctly enrolled in the programs you want as occasionally errors can occur in this automated process.
If you wish to change to another lesson or not continue the following Term, please email Leanne 3 weeks prior to the next Term starting to ensure you are not charged and new pupils can book your spot.
How to notify us if you are away for a lesson
The easiest way to notify your coach directly that you will be absent is through the portal.
Log into the portal
Select Classes from the top menu
Find the class you will be absent for and select VIEW
Choose the date you will be away and select Cancel Session
Follow the prompts.
Wet Weather Decisions
If it rains before the lesson has started, we decide 30mins prior to each session if the courts are playable or not. Your child’s coach will directly SMS you if the lesson has been cancelled. Please ensure you have an appropriate contact number listed under your child’s name.
School Lessons go ahead regardless of rain in a designated undercover area at all schools apart from St Williams School. Please ask your coach where to meet in the event of wet weather. St Williams School pupils will receive a SMS from the coach if the courts are unplayable & the lesson can’t go ahead.
Make up Lessons
When you are Absent
Make ups are only offered if you have marked your child as absent through our online portal as per the instructions above.
When possible, we will accommodate up to 2 make up sessions per term however please note make up lessons are not carried over to the new term, nor do we offer credit or refunds for lessons not attended.
When cancelled due to bad weather
If you missed a lesson due to rain/bad weather, you will be offered a wet weather make up lesson. These are scheduled on a Sunday in week 5 & 10 of the term on a case-by-case basis. If there is not a substantial number of lessons cancelled due to bad weather than pupils will be offered, make ups in existing classes.
Private Lessons: please communicate directly to the coach in order to schedule any make ups.
N.B Make ups are only offered if you have marked your child as absent through our online portal as per the instructions above.
Bronze Memberships are included in every pupil’s term fees which allow our players to play with a parent member, subject to availability, during off peak hours. Please refer to our membership T&C’s for more details.
Parent Memberships are available to all parents of children who are enrolled in our coaching or match play programs so you can practice with your child during off peak hours at a generously discounted court hire rate! This also gives you online booking access. Parent memberships are an affordable way to play tennis regularly with your family and can be purchased online through the portal.
Log into the portal
Select Memberships in the top menu, Join Now, Parent Membership (Hotshots/School’s programs) & follow the prompts.
If your child is enrolled in the futures program, you select Parent Membership (Futures Program).
N.B your membership may take up to 48hrs to be processed and approved so please don’t wait until you want to book a court to sign up as your membership will not have been processed that quickly and the discounted court hire rate will not be applied until it has been approved.
Membership Court Hire T&C’s Reminder:
If you hire a court using your member number, you must also be playing with another member of the club. If not, your booking needs to be a standard court hire booking.
It is your responsibility to be aware of the membership booking conditions. Failure to comply may result in your membership being suspended.
We hope you enjoy your time at Pure Tennis Ferny Hills! 🎾